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Building quality service with competency-based human resource management

Van der Wagen, Lynn

Building quality service with competency-based human resource management Lynn van der Wagen. - Mumbai Jaico Publishing House 1997 - xiii, 208p.: ill.; 24 cm.

ISBN: 8172246099

Subjects--Topical Terms:
Customer services Customer services - Management Customer relations.

Dewey Class. No.: 658.3 / V12B

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