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Service management operations, strategey and information technology

Fitzsimmons, Janmes A

Service management operations, strategey and information technology James A. Fitzsimmons, Mona J.; Fitzsimmons. - 3rd ed. - New Delhi McGraw [n. d.] - xxvi, 646p.: ill.; 26cm+CD-ROM.

ISBN: 0-07-118115-6.

Dewey Class. No.: 658.8 / F53S

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