Customer service best practices case studies and strategies

Customer service best practices case studies and strategies edited by Ron Zemke, John A. Woods. - Delhi JAICO Publishing House 2004 - xvi, 475p.; 24cm.

8179921816


Customer relations; Servicing.

658.812 / C94C
HMS Central Library, Jamia Hamdard, Hamdard Nagar, New Delhi -110062, INDIA