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Six sigma in transactional and service environments

Akpolat, Hasan

Six sigma in transactional and service environments Hasan Akpolat. - New York Palgrave 2004 - xiii, 163p.: ill.; 25cm.

ISBN: 566085771

Subjects--Topical Terms:
Service industries - Management; Quality control - Statistical methods.

Dewey Class. No.: 658.4013 / A28S

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