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Taking the call an aspirant's guide to call centers

Chadha, Roma

Taking the call an aspirant's guide to call centers Roma Chadha. - New Delhi Tata McGraw Hill 2004 - xvi, 208p.; 22cm. +CD.

ISBN: 007058558X.

Subjects--Topical Terms:
Telephone centres; Communication services; Customer care services.

Dewey Class. No.: 384.65 / C28T

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