Reorganize for resilience putting customers at the center of your business

Gulati, Ranjay

Reorganize for resilience putting customers at the center of your business Ranjay Gulati. - Boston Harvard Business Press 2009 - 270p.: ill.; 24cm.

Bibliography p. 241-51.

9781422117217


Customers services Organizational change Customers relations.

658.812 / G95R
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