Wakalkar, Chetan S. <br/><br/>
Fundamentals of services management 
Chetan S. Wakalkar. 
 - Pune  Everest Publishing House  1996 
 - 152p., 21cm. 
<br/><br/><label>ISBN: </label>8186314512 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.8  / W12F