Encyclopaedia of total quality management. - New Delhi Vanity Books International 1998 - v.5: Total quality service - v.6: Total quality in information systems and technology. V.5 by D.H. Stamatis v.6 by Jack Woodall, Deborah K. Rebuck, Frank Voehl. ISBN: 8175140119 Subjects--Topical Terms: Total quality management. Dewey Class. No.: 658.562 / E74E