Gupta, Ambrish <br/><br/>
Kaigen strategies for customer care  how to create a powerful customer care programme and make it work 
Patricia Wellington. 
 - London  Pitman  1995 
 - xiii, 239p., 22cm. 
<br/><br/><label>ISBN: </label>81-7808-142-3. 
<br/><br/><label>Dewey Class. No.: </label>658.834  / W30K