Gilbert, David <br/><br/>
Effective business communication 
Asha Kaul. 
 - New Delhi  Prentice Hall of India  2000 
 - viii, 172p., 23cm. 
<br/><br/><label>ISBN: </label>81-203-1709-2. 
<br/><br/><label>Dewey Class. No.: </label>658.45  / K13E