Vilanilam, J.V. <br/><br/>
More effective communications  a manual of professionals 
J.V. Vilanilam. 
 - New Delhi  Response Books  2000 
 - 238p., 22cm. 
<br/><br/><label>ISBN: </label>81-7036-830-8. 
<br/><br/><label>Dewey Class. No.: </label>658.45  / V71M