Terrill, Craig <br/><br/>
Market leadership strategies for service companies  creating growth, profits, and customer loyalty 
Craig Terrill and, Arthur Middlebrooks. 
 - Chicago  NTC Business Books  1999 
 - xvi, 268p.: ill.; 23cm 
 - (American marketing association). .
<br/><br/><label>ISBN: </label>0-8442-2441-3. 
<br/><br/><label>Dewey Class. No.: </label>658.8  / T29M