Smith, Gerald F. <br/><br/>
Quality problem solving 
Gerald F. Smith. 
 - New Delhi  Prentice Hall of India  2000 
 - xiv, 322p., 28cm. 
<br/><br/><label>ISBN: </label>81-203-1689-4. 
<br/><br/><label>Dewey Class. No.: </label>658.562  / S54Q