TY  - BOOK
AU  - Terrill, Craig
AU  - Middlebrooks, Arthur
TI  - Market leadership strategies for service companies: creating growth, profits and customer loyalty
SN  - 0-8442-2441-3.
U1  - 658.8 
PY  - 1999///
CY  - Chicago
PB  - NTC Business Books
KW  - Service Industries- Marketing - Management
ER  -