Burnett, Ken <br/><br/>
The Handbook of key customer relationship mangement  the definitive guide to winning, managing and developing key account business 
 KCRM 
Ken Burnett; Ken Burnett. 
 - Delhi  Addison Wesley Longman  2001 
 - xix, 401p.: ill.; 23cm. 
<br/><br/><label>ISBN: </label>81-7808-440-6. 
<br/><br/><label>Dewey Class. No.: </label>658.812  / B97H