Lashley, Conrad <br/><br/>
Empowerment  HR strategies for service excellence 
Conrad Lashley. 
 - New Delhi  Butterworth Heinemann  2002 
 - xxii, 300p., 23cm 
 - (Hospitality, Leisuze and Tourism). .
<br/><br/><label>ISBN: </label>0-7506-5244-6. 
<br/><br/><label>Dewey Class. No.: </label>658.3  / L25E