Total quality management 
Dale H. Besterfield ... [et al]. 
 - 2nd ed. 
 - Delhi  Pearson Education Asia  2001 
 - x, 533p., 25cm. 
<br/><br/><label>ISBN: </label>81 - 7808 - 270 - 5. 
<br/><br/><label>Dewey Class. No.: </label>658.562  / T63T