Balzer - riley, Julia W. <br/><br/>
Communications in nursing  communicating assertively and responsibly in nursing, a guide book 
Julia W. Balzer - Riley 
 - 3rd ed. 
 - St. Louis  Mosby  1996 
 - xxiii, 471p., 24cm. 
<br/><br/><label>ISBN: </label>0 - 8151 - 0562 - 2. 
<br/><br/><label>Dewey Class. No.: </label>610.73014  / B19C