Jaiswal, M.P. <br/><br/>
E - CRM  business and system frontiers 
M.P. Jaiswal, Anjali Kaushik; M.P. Jaiswal, Anjali Kaushik. 
 - New Delhi  Asian Books  2002 
 - 254p., 22cm. 
<br/><br/><label>ISBN: </label>81 - 86299 - 35 - 1. 
<br/><br/><label>Dewey Class. No.: </label>658.812  / J20E