Venkata Ramana, V <br/><br/>
Customer relationship management  a key to corporate success 
V. Venkata Ramana, G. Somayajulu. 
 - New Delhi  Excel Books  2003 
 - xxiii, 368p., 24cm. 
<br/><br/><label>ISBN: </label>81-7446-321-6. 
<br/><br/><label>Dewey Class. No.: </label>658.812  / V41C