Hiebeler, Robert <br/><br/>
Best practices  building your business with customer focused solutions 
Robert Hiebeler, Thomas B. Kelly and Charles Ketteman. 
 - New York  Simon and Schuster  1998 
 - 240p., 22cm. 
<br/><br/><label>ISBN: </label>0-684-848-04-x. 
<br/><br/><label>Dewey Class. No.: </label>658.812  / H62B