Robinette, Scott <br/><br/>
Emotion marketing  the hallmark way of winning customers for life 
Scott Robinette and Claire Brand with Vicki Lenz; Scott Robinette and Claire Brand with Vicki Lenz. 
 - New Delhi  McGraw Hill  2001 
 - xvii, 247p., 22cm. 
<br/><br/><label>ISBN: </label>0-07-136414-5. 
<br/><br/><label>Dewey Class. No.: </label>658.8  / R61E