Jaiswal, M P <br/><br/>
E-CRM  business and system frontiers 
M. P. Jaiswal, Anjali Kaushik; M. P. Jaiswal, Anjali Kaushik. 
 - New Delhi  Asian Books  2002 
 - 254p., 22cm. 
<br/><br/><label>ISBN: </label>81-86299-35-1. 
<br/><br/><label>Dewey Class. No.: </label>658.812  / J20E