Ciampa, Dan <br/><br/>
Total quality  a user's guide for implementation 
Dan Ciampa. 
 - Massachusetts  Addison Wesley  1998 
 - xxviii, 269p., 22cm 
 - (Addsion Wesley Longman OD series). .
<br/><br/><label>ISBN: </label>0-201-43594-2. 
<br/><br/><label>Dewey Class. No.: </label>658.562  / C37T