Fitzsimmons, Janmes A <br/><br/>
Service management  operations, strategey and information technology 
James A. Fitzsimmons, Mona J.; Fitzsimmons. 
 - 3rd ed. 
 - New Delhi  McGraw  [n. d.] 
 - xxvi, 646p.: ill.; 26cm+CD-ROM. 
<br/><br/><label>ISBN: </label>0-07-118115-6. 
<br/><br/><label>Dewey Class. No.: </label>658.8  / F53S