Service management and operations 
Cengiz Haksever ...[et.al.]. 
 - 2nd ed.. 
 - Delhi  Pearson Education  2000 
 - xx, 584p.; 26cm. 
<br/><br/><label>ISBN: </label>8129700271 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries, Management.
<br/><br/><label>Dewey Class. No.: </label>658.8  / S29S