Carlaw, Peggy <br/><br/>
The Big book of customer service training games  quick fun activities for training customer servicereps, salespeople and anyone else who deals with customers 
Peggy Carlaw, Vasudha Kathleen Deming. 
 - New Delhi  Tata McGrawHill  2004 
 - xiv, 209p.: ill.; 24cm. 
<br/><br/><label>ISBN: </label>70590427 
<br/><br/><label>Subjects--Topical Terms: </label><br/>After sale service.
<br/><br/><label>Dewey Class. No.: </label>658.812  / C20B