TY  - BOOK
AU  - Carlaw, Peggy
AU  - Deming, Vasudha Kathleen
TI  - The Big book of customer service training games: quick fun activities for training customer servicereps, salespeople and anyone else who deals with customers
SN  - 70590427
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Tata McGrawHill
KW  - After sale service
ER  -