Fleischer, Joe <br/><br/>
The Complete guide to customer support 
Joe Fleischer, Brendan Read. 
 - New York  CMP Books  2002 
 - 272p.; 22cm. 
<br/><br/><label>ISBN: </label>1-57820-097-0. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction Relationship marketing  Loyalty. 
<br/><br/><label>Dewey Class. No.: </label>658.812  / F56C