Baron, Steve <br/><br/>
Services marketing  text and cases 
Steve Baron and Kim Harris. 
 - 2nd ed.. 
 - New York  Palgrave  2003 
 - xv, 291p.; 24cm. 
<br/><br/><label>ISBN: </label>033377793X. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations; After sale service.
<br/><br/><label>Dewey Class. No.: </label>658.802  / B26S