Customer service best practices  case studies and strategies 
edited by Ron Zemke, John A. Woods. 
 - Delhi  JAICO Publishing House  2004 
 - xvi, 475p.; 24cm. 
<br/><br/><label>ISBN: </label>8179921816 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations; Servicing.
<br/><br/><label>Dewey Class. No.: </label>658.812  / C94C