Akpolat, Hasan <br/><br/>
Six sigma in transactional and service environments 
Hasan Akpolat. 
 - New York  Palgrave  2004 
 - xiii, 163p.: ill.; 25cm. 
<br/><br/><label>ISBN: </label>566085771 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - Management; Quality control - Statistical methods.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / A28S