DiJulius III, John R. <br/><br/>
Secret service  hidden systems that deliver unforgettable customer service 
John R. DiJulius III. 
 - New York  American Management Association  2003 
 - xix, 172p.; 23cm. 
<br/><br/><label>ISBN: </label>814471714 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer servies; Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.812  / D44S