McConnell, Ben <br/><br/>
Creating customer evangelists  how loyal customers become a volunteer sales force 
Ben McConnel, Jackie Huba. 
 - Chicago  Dearborn  2003 
 - x, 214p.: ill.; 23cmm. 
<br/><br/><label>ISBN: </label>793155614 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations; Relationship marketing.
<br/><br/><label>Dewey Class. No.: </label>658.812  / M12C