Summers, Donna C. S. <br/><br/>
Quality management  creating and sustaining organizational effectiveness 
Donna C. S. Summers. 
 - New Delhi  Prentice Hall of India  2005 
 - xii, 409p.; 24cm. 
<br/><br/><label>ISBN: </label>8120328213 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Product management; Product assurance.
<br/><br/><label>Dewey Class. No.: </label>658.562  / S94Q