Mercer, Jullian <br/><br/>
May I help you?  great customer service for small business 
Jullian Mercer. 
 - Crows Nest, Australia  Allen and Unwin  2003 
 - xiii, 138p.; 22cm. 
<br/><br/><label>ISBN: </label>1865088587 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations; After Sales service.
<br/><br/><label>Dewey Class. No.: </label>658.812  / M55M