TY  - BOOK
AU  - Mercer, Jullian
TI  - May I help you?: great customer service for small business
SN  - 1865088587
U1  - 658.812 
PY  - 2003///
CY  - Crows Nest, Australia
PB  - Allen and Unwin
KW  - Customer relations; After Sales service
ER  -