Feinberg, Richard <br/><br/>
Cases in call center management  great ideas (th)at work 
Richard Feinberg, Ko de Ruyter, Lynne Bennington. 
 - Delhi  Jaico Publishing House  2006 
 - x, 356p.; 25cm. 
<br/><br/><label>ISBN: </label>8179924424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management Business strategy. 
<br/><br/><label>Dewey Class. No.: </label>658.812  / F25C