TY  - BOOK
AU  - Feinberg, Richard
AU  - Bennington, Lynne
AU  - de Ruyter, Ko
TI  - Cases in call center management: great ideas (th)at work
SN  - 8179924424
U1  - 658.812 
PY  - 2006///
CY  - Delhi
PB  - Jaico Publishing House
KW  - Customer relations management
KW  - Business strategy
ER  -