TY  - BOOK
AU  - Shanmugasundaram, S.
TI  - Customer relationship management
SN  - 9788120333260
U1  - 658.812 
PY  - 2008///
CY  - New Delhi
PB  - Prentice Hall of India
KW  - Business
KW  - Public Relation
KW  - Customer service
ER  -