Kasper, Hans <br/><br/>
Services marketing management  an international perspective 
by Hans Kasper, Piet van Helsdingen, Wouter de Vries. 
 - Chichester  John Wiley and Sons  2000 
 - xviii,750 p.; 24 cm. 
<br/><br/><label>ISBN: </label>471984906 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing Customer relations  Service level agreement. 
<br/><br/><label>Dewey Class. No.: </label>658.802  / K13S