TY  - BOOK
AU  - Singh, P.P.
AU  - Kumar, N. Jinender
TI  - Customer relationship management
SN  - 9788184840391
U1  - 658.812 
PY  - 2009///
CY  - New Delhi
PB  - Regal Publications
KW  - Business
KW  - Public relation
KW  - Customer service
ER  -