Gulati, Ranjay <br/><br/>
Reorganize for resilience  putting customers at the center of your business 
Ranjay Gulati. 
 - Boston  Harvard Business Press  2009 
 - 270p.: ill.; 24cm. 
<br/><br/> Bibliography p. 241-51. 
<br/><br/><label>ISBN: </label>9781422117217 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customers services Organizational change  Customers relations. 
<br/><br/><label>Dewey Class. No.: </label>658.812  / G95R