TY  - BOOK
AU  - Gulati, Ranjay
TI  - Reorganize for resilience: putting customers at the center of your business
SN  - 9781422117217
U1  - 658.812 
PY  - 2009///
CY  - Boston
PB  - Harvard Business Press
KW  - Customers services
KW  - Organizational change
KW  - Customers relations
N1  - Bibliography p. 241-51
ER  -