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	1.	No cover image available Know thy customer how to follow marketing's first commandment Kevin Sharp and Kaniel Johnson; introduction by Ron Zemke. by Sharp, Kevin Johnson, Kaniel Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Chicago Dartnell c1997 Availability: Items available for loan: HMS Central Library (2)Call number: 658.834 S35K19, ... Items available for reference: HMS Central Library: Not for loan (2)Call number: 658.834 S35K19, ... Place hold Add to cart (remove)
	2.	No cover image available Understanding the consumer a psychological approach David A. Statt. by Statt, David A Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London Macmillan Business 1997 Availability: Items available for loan: HMS Central Library (5)Call number: 658.8342 S69U20, ... Items available for reference: HMS Central Library: Not for loan (1)Call number: 658.8342 S69U20. Place hold Add to cart (remove)
	3.	The Complete guide to customer support Joe Fleischer, Brendan Read. by Fleischer, Joe Read, Brendan Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York CMP Books 2002 Availability: Items available for loan: HMS Central Library (1). Place hold Add to cart (remove)
	4.	No cover image available The Agenda what every business must do to dominate the decade Michael Hammer. by Hammer, Michael Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Crown Business 2001 Availability: Items available for loan: HMS Central Library (1)Call number: 658.16 H22A. Place hold Add to cart (remove)
	5.	No cover image available Secret service hidden systems that deliver unforgettable customer service John R. DiJulius III. by DiJulius III, John R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York American Management Association 2003 Availability: Items available for loan: HMS Central Library (1)Call number: 658.812 D44S. Place hold Add to cart (remove)
	6.	The Complete guide to customer support Joe Fleischer, Brendan Read. by Fleischer, Joe Read, Brendan Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York CMP Books 2002 Availability: Items available for loan: HMS Central Library (1)Call number: 658.812 F56C. Place hold Add to cart (remove)

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