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1.
Creating culture change strategies for success Philip E. Atkinson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Mumbai Jaico Publishing House 1998
Availability: Items available for reference: HMS Central Library: Not for loan (1)Call number: 658.406 A87C20.

2.
How to find and cultivate customers through direct marketing. Martin Baier; foreword by Bob Stone. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Lincolonwood, Illonis NTC Business Books 1996
Availability: Items available for reference: HMS Central Library: Not for loan (1)Call number: 658.84 B14H20.

3.
Building quality service with competency-based human resource management Lynn van der Wagen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Mumbai Jaico Publishing House 1997
Availability: Items available for loan: HMS Central Library (1)Call number: 658.3 V12B20.

4.
Direct marketing concepts and cases Mukesh Chaturvedi. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Excel Books 2000
Availability: Items available for loan: HMS Central Library (3)Call number: 658.84 C33D, ...

5.
CRM at the speed of light capturing and keeping customer in internet real time Paul Greenberg. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi McGraw Hill c2001
Other title:
  • Customer relationship management
Availability: Items available for loan: HMS Central Library (1)Call number: 658.834 G76C.

6.
Services marketing management an international perspective by Hans Kasper, Piet van Helsdingen, Wouter de Vries. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Chichester John Wiley 2000
Availability: Items available for loan: HMS Central Library (1).

7.
Customer relationship management N. H. Mullick. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Oxford University Press 2016
Availability: Items available for loan: HMS Central Library (1).

8.
The complete idiot's guide to great consumer service Ron Karr. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi PrenticeHall of India 1998
Availability: Items available for loan: (1).

9.
The Relational enterprise moving beyond CRM to maximize all your business relationships Kenneth Carlton Cooper. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York AMACOM c2002
Availability: Items available for loan: (1).

10.
Creating customer evengelists how loyal customers become a volunteer sales force Ben McCannell, Jackie Huba. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago Dearborn 2003
Availability: Items available for loan: (1).

11.
Consumer grievance redressal under the consumer protection Act Deepa Sharma. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi Deep and Deep 2002
Availability: Items available for loan: HMS Central Library (2)Call number: 658.812 S34C, ...

12.
Creating customer evangelists how loyal customers become a volunteer sales force Ben McConnel, Jackie Huba. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago Dearborn 2003
Availability: Items available for loan: HMS Central Library (1)Call number: 658.812 M12C.

13.
The Power of human relations the art of leading people to leverage profitability Jyothi Menon. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi Pearson Education 2004
Availability: Items available for loan: HMS Central Library (5)Call number: 659.2 M54P, ...

14.
Hundred one (101) ways to boost customer satisfaction Timothy R.V. Foster. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Kogan Page 2001
Availability: Items available for loan: HMS Central Library (1)Call number: 658.812 F23H.

15.
Customer service best practices case studies and strategies edited by Ron Zemke, John A. Woods. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi JAICO Publishing House 2004
Availability: Items available for loan: HMS Central Library (1)Call number: 658.812 C94C.

16.
Managing customer relationships a strategic framework Don Peppers, Martha Rogers. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley 2004
Availability: Items available for loan: HMS Central Library (1)Call number: 658.812 P36M.

17.
Services marketing text and cases Steve Baron and Kim Harris. by
Edition: 2nd ed..
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Palgrave 2003
Availability: Items available for loan: HMS Central Library (1)Call number: 658.802 B26S.

18.
Services marketing management an international perspective by Hans Kasper, Piet van Helsdingen, Wouter de Vries. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester John Wiley 2000
Availability: Items available for loan: HMS Central Library (1)Call number: 658.802 K13S.

19.
Cases in call center management great ideas (th)at work Richard Feinberg, Ko de Ruyter, Lynne Bennington. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Delhi Jaico Publishing House 2006
Availability: Items available for loan: HMS Central Library (1)Call number: 658.812 F25C.

20.
May I help you? great customer service for small business Jullian Mercer. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Crows Nest, Australia Allen and Unwin 2003
Availability: Items available for loan: HMS Central Library (1)Call number: 658.812 M55M.

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