| 000 | 00577nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 241204s9999 xx 000 0 und d | ||
| 020 | _a673991458 | ||
| 040 | _aJamia Hamdard | ||
| 041 | _aEnglish | ||
| 082 |
_a658.8 _bR98S |
||
| 245 | 0 |
_aService marketing _cRolan T. Rust, Anthony J. Zohorik; Timothy L. Keinigham. |
|
| 260 |
_aNew York _bHarper Collins College Publishing _c1996 |
||
| 300 | _axx, 508p., 25cm. | ||
| 650 | _aCustomer services ;Aftersale service ;Customer satesfaction. | ||
| 700 | _aKeinigham, Timothy L. | ||
| 700 | _aZohorik, Anthony J. | ||
| 942 | _cBK | ||
| 999 |
_c24491 _d24491 |
||