| 000 | 00486nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 241204s9999 xx 000 0 und d | ||
| 020 | _a81-7808-142-3. | ||
| 040 | _aJamia Hamdard | ||
| 041 | _aEnglish | ||
| 082 |
_a658.834 _bW30K |
||
| 100 | _aGupta, Ambrish | ||
| 245 | 0 |
_aKaigen strategies for customer care _bhow to create a powerful customer care programme and make it work _cPatricia Wellington. |
|
| 260 |
_aLondon _bPitman _c1995 |
||
| 300 | _axiii, 239p., 22cm. | ||
| 942 | _cBK | ||
| 999 |
_c28709 _d28709 |
||