000 00493nam a2200145Ia 4500
008 241204s9999 xx 000 0 und d
020 _a0-07-043504-9.
040 _aJamia Hamdard
041 _aEnglish
082 _a658.812
_bC94C
245 0 _aCustomer relationship management
_bemerging concepts, tools and applications
_ceditors, Jagdish N. Sheth, Atul Parvatiyar; G. Shainesh.
260 _aNew Delhi
_bTata McGrawHill Publications
_c2001
300 _axv, 543p.: ill.; 26cm.
942 _cBK
999 _c31334
_d31334