000			00545nam a2200169Ia 4500
008			241210s9999 xx 000 0 und d
020			_a0-07-043556-1.
040			_aJamia Hamdard
041			_aEnglish
082			_a658.8 _bZ04S
100			_aZeithaml, Valarie A
245		0	_aServices marketing _bintegrating customer focus across the firm _cValarie A. Zeithaml, Mary JoBitner; Valarie A. Zeithaml, Mary JoBitner.
250			_a2nd ed.
260			_aNew Delhi _bTata McGraw Hill _c2000
300			_axxviii, 620p.: ill.; 28cm.
942			_cBK
999			_c38826 _d38826